ⓘ Our response to the Coronavirus (COVID-19) Pandemic


Nearly 1.5 million travelers to Hawaii have used the Safe Travels Digital Platform since the pre-travel testing program began in October. Hear from the experts who collaborated on this effort that integrated a multi-layered approach using innovative solutions that assisted to jumpstart the State’s economy.

See how collaboration between the State’s lead technology agency and private partners led to the innovation of the Safe Travels solution.

The panel consists of:



Douglas Murdock has been serving as chief information officer for the State of Hawaii’s Office of Enterprise Technology Services since he was appointed by Governor Ige in 2019.  He previously served as the Enterprise Technology Officer at the Hawaii State Department of Human Services, overseeing some of the state’s largest technology initiatives. Murdock was also Comptroller for the State of Hawaii, launching the successful effort to modernize the State’s antiquated payroll system.

As an Air Force Judge Advocate (attorney), Murdock was heavily involved in legal information technology, developing IT plans and program requirements for key Air Force systems.  This included two years at the Air Force legal information services center, developing and programming databases and websites, implementing document management programs and gathering and prioritizing user requirements for various business applications.

Murdock also led the legal office at the Air Force’s Electronic Systems Center in Boston,  providing advice for procurement of a 5 billion dollar portfolio of Air Force and Department of Defense IT system.

Murdock has a B.S. degree in economics, an M.S. in public administration and a J.D. from the University of Washington and is a retired Colonel.

As CIO, his priorities include continuing the efforts to modernize the enterprise resource planning system (human resources, payroll, time and attendance and budget and financial systems), enterprise portfolio management and workforce development.

As COO, he oversees all critical business operations, key projects, and client relationships. He has hands-on experience working with State of Hawaii departments including ETS, DAGS, DHS, DOT, AG, DOE and DLIR.

Bhanu’s vision is to positively impact the citizens of Hawaii through the 130 eWorldES staff.

As Safe Travels launched Bhanu ensured that key resources were able to deliver results quickly for ETS and Doug Murdock to keep our island safe and manage travel during the unfolding of the COVID19 pandemic.

Joel Bongco is Vice President and Chief Technology Officer at eWorld Enterprise Solutions. At eWorld, Joel guides state, local, and commercial organizations through technological change.  For more than a decade now, he has led some of Hawaii’s largest IT projects.  Past projects include implementing a student information system, Infinite Campus, for the Hawaii Department of Education and managing the department’s Race to the Top initiatives.  More recent projects include implementing Hawaii’s Safe Travels call center and the Department of Labor call center.

Before eWorld, Joel was a Managing Director at International Network Services Pacific Rim.  He spearheaded the company’s Asia-Pacific operations.  His reach was as far, spanning mainland China to New Zealand, as it was wide, serving clients such as Singapore Airlines, China Airlines, and Standard Chartered Bank.  Before that, Joel managed the company’s offices in Northern and Southern California.  Stateside, his clients included Cisco Systems, Intuit, and Sempra Energy.   


Over the last thirty years in the IT industry, Joel has learned that all great technological transformations come down to three simple things: people, processes, and technology.  That is true for Silicon Valley and Manoa Valley all the same.